>>Same Day Shipping on small repair parts<< (Order before 11:00
AM central time)
Delivery Policy
and Limitations
Swimming Pool Wholesale Warehouse has drop-ship
locations across the United States. Therefore, we have
virtually every item in stock somewhere. We make every
attempt to ship products from the nearest warehouse to you,
the customer. This provides quickest delivery from the
largest assortment of products.
Even though most products ship within 24 to 48 hours, there may be times when
the warehouse does not promptly ship orders within this time frame. Therefore,
if you must have a product delivered by a certain date, pay for expedited
delivery charges and/or let us know in the "NOTES" section of the checkout page
about your desires. We will communicate via email with customers about any
customer delivery concerns. Do NOT call and leave messages if you have any
delivery issues; just reply to your emailed order confirmation with any questions.
Make certain you understand the
customer responsibilities near bottom of this page when submitting your
delivery address.
FREE Delivery
Policy
Swimming Pool Wholesale
Warehouse provides free of extra shipping charges via
ground service on all orders above $100 and delivered to
locations within the lower 48 continental United States
unless
specifically noted in exceptions below or otherwise on the web page for a specific
product.
FREE DELIVERY does not mean
there are no shipping charges incurred by us. FREE DELIVERY
means we have included normal shipping charges in the price
of the product for the customer's convenience. If a product
is returned per our Return
Policy, these normal shipping charges will be deducted
if the item is returned through no fault of ours. If items are returned, you
must pay for shipping - including reimbursement for any free shipping.
Your order will be delivered
by UPS, FedEx, US Postal Service, or other small package service.
Motor Carrier shipments like pool kits, heaters, spas, and other
large items, which must be shipped via large truck, will
have Free Delivery to a business address only when clearly marked as part of the
price and product description. See
details below. If eligible for Free Delivery, motor carrier shipments may also be
picked-up by the customer at the nearest freight terminal at
no extra expense.
NOTES:
If the original delivery destination or services are changed
by the customer prior to delivery without authorization from
Swimming Pool Wholesale (POOL1.com), then the customer will be subject
to any subsequent fees charged by the delivering carrier to Swimming Pool
Wholesale Warehouse plus a $10 per incident handling fee.
If the delivery address supplied by the
customer is not accurate or delivering location refuses delivery, and Swimming Pool Wholesale Warehouse is billed
extra from the carrier for changing the address to a valid one or storage
fees before delivery; then we will chargeback to the customer any extra fees
incurred by us for this correction plus a $10 per incident handling fee.
Warehouse Truck shipments: Sometimes our warehouse may be located
within an easy driving distance to customers. If available, our warehouse may
opt to deliver the products on their own delivery truck. Normally, the warehouse
truck delivery charges are the same as UPS or motor carrier rates. However, the
warehouse direct shipping method will assure less handling of your shipment.
Therefore, your items will arrive with less handling and "tossing around" during
transit. In the case of warehouse truck shipments, we will not be able to supply
a tracking number because the shipment will be delivered by the warehouse truck
route.
Exceptions:
Orders under $25 are subject
to a $5 handling fee in addition to minimum shipping charges.
Residential delivery will cost extra on
motor freight shipments (see below) only; not UPS or FedEx
shipments. In
addition, we reserve the right to refuse any order, which
requires abnormally high shipping costs. These include
delivery to an island or transport via ferry or air to the
customer's address.
Backordered small orders:
If multiple item orders require shipping at different times (including
backorders), we reserve the right to split the order. If this splitting
creates two or more small orders below $100, we will apply the minimum
shipping and handling fees to each order. In other words; if an order is for
$125 and thus qualifies for free shipping, but 1 item, which cost $80 is
backordered, and the customer still wants the balance of the order shipped
before the backordered item; the order will be split into two orders: Thus
creating one order for $45 plus shipping. The backorder
item will be on a separate order for $80 plus shipping.
Expedited shipping and
special delivery services are available on most items. For
details, inquire at info@POOL1.com
or call 931-684-5030 (x185).
Specific products, which require extra
shipping charges, will be noted as such on their respective
web page. We will quote the shipping charges via reply email after you checkout
online; or you may contact us before ordering at info@POOL1.com
or call 931-684-5030 (x185) for details on specific products.
FREE DELIVERY does not mean
there are no shipping charges incurred by us. FREE DELIVERY
means we have included normal shipping charges in the price
of the product for the customer's convenience. If a product
is returned per our Return
Policy, these normal shipping charges will be deducted
if the item is returned through no fault of ours. If items are returned, you
must pay for shipping - including reimbursement for any free shipping.
International Orders
Our standard delivery area is
within the lower 48 continental United States. Most items
can be shipped to Alaska, Hawaii, US Territories or even
internationally (additional shipping charges will be
incurred). To contact us regarding shipping outside of the
continental US, please send e-mail to info@POOL1.com
or just enter an order and we will provide a shipping quote
prior to processing.
Hawaii, Puerto
Rico and Alaska: If your address is in
Hawaii, Puerto Rico or Alaska and you
selected ground shipping, please note that
your order will be shipped via USPS Priority
Service, not FedEx or UPS Ground, and may
require additional charges. If you select
any of the expedited services, we will
attempt to ship your order via those
services, but our online store calculator
may not be accurate. We will contact you
with authorization for additional charges
before shipping the order.
International
Buyers: Please note that import duties,
taxes and charges are not included in the
item price or shipping charges. These
charges are the buyer's responsibility.
Please check with your country's customs
office to determine what these additional
costs will be prior to buying. These
charges are normally collected by the
delivering freight (shipping) company or
when you pick the item up; do not confuse
them for additional shipping charges. If the
shipper or shipping company charges us back
import fees for VAT,
GST taxes, or any
other customs and document preparation charges to assist the delivery
of your package; we reserve the right to
charge these additional fees to your credit
card. We do
not mark merchandise values below value or
mark items as "gifts" - US and International
government regulations prohibit such
behavior.
Please do the proper research before
purchasing this item so that if any VAT or
Taxes are required upon delivery you are not
taken by surprise. Visit
www.uscib.org to get a general idea of
the customs fees for your country.
Motor
Carrier Deliveries
Many of our larger products
and items weighing over 75 pounds will ship via motor
carrier. All standard motor carrier deliveries are tailgate
deliveries to a business address or customer pick-up at the
nearest delivering carrier terminal. You will need to be
prepared to unload the package and transfer it into your
home or office once it arrives.
If you require inside
delivery, residential delivery, or liftgate delivery
for a motor carrier shipment, please notify us. We can
arrange for the trucking company to assist you. There is an
additional fee for this service. It is your responsibility
to make final delivery arrangements with the delivering
carrier. However, if
the delivery destination is changed by the customer without
authorization from Swimming Pool Wholesale, then the
customer will be subject to any fees charged by delivery
carrier to Swimming Pool Wholesale Warehouse plus a $10 handling fee. In addition, if the customer
authorizes changes in delivery procedures, such as residential delivery, inside
delivery, or liftgate service, then we will add the freight companies charges afterwards when the
bill is received from the carrier plus a $10 handling fee. NOTE: Prepaying us
for special delivery services is much cheaper than paying for them after the
freight company charges us back for your delivery requirements.
Frequently Asked Questions (FAQs) for motor
freight shipments:
How do I know if my item will require motor
freight shipment services?
1. Answer:
If the item you are
ordering does not have a list of "Delivery Terms" in a dropdown box just above
the Quantity box when ordering, then it will ship regular UPS or FedEx ground
with no special motor freight charges.
What service is included in Residential Delivery
for motor freight shipments?
1. Answer:
Residential
Delivery pays for the large motor freight truck to deliver the item to your
house address instead of a business address in a commercial area. Residential
curbside delivery DOES NOT include unloading the truck. You are responsible for
unloading the truck. Do not depend on the truck driver to help unload your item.
What if I can not unload the truck?
1. Answer:
If you need special
unloading and handling, you will pay extra for these services. You should choose
the "Liftgate service" option when ordering your item to obtain the best price
for this service. If you try to request "Liftgate Service" after you have placed
your order with us or after the shipment has left our loading dock, this service
may cost over $125.00 extra.
Can I schedule a specific time for delivery of
the residential shipment?
1. Answer:
The delivering truck will not
commit to a specific delivery hour. Most, but not all, carriers will call you to
arrange a general delivery date and time. This delivery time will be general. It
will be "in the afternoon" or "in the morning" during normal business hours in
the weekday.
How can I determine if I qualify for free
delivery to a business address?
Answer: Does your business have a truck loading dock?
If yes, then you qualify for free business
delivery. If no, go to answer 2.
Answer: If you responded "NO" to answer 1: a. Do you understand that you must remove the product from the truck with your
own labor and equipment? b. Do you understand that you may be charged back for extra fees if you
verbally authorize additional services upon delivery? If you respond "YES" to both parts a and b, then we can ship your item at
your risk of being charged back by the delivering carrier. If carrier
charges us, we will bill you for their fees plus $10 handling fee.
If you respond with "NO" to answer 1 and "NO"
to either parts a or b of answer 2, then we can not ship your product to a
business address at no charge. You must contact us
for prepayment of additional services, or you may choose residential delivery
and/or liftgate service if desired.
I have a business
operated at my home; therefore, I do not have to pay for residential
delivery, do I?
Answer: Normally, motor carriers will
only deliver to commercial areas, which can handle large 18 wheeler trucks.
The residential
charge is the charge we must pay to the motor carrier for
the "non-commercial" delivery service. If you want to take the chance that the
trucking company does not charge us back for the residential
delivery, we will work with you. BUT, if the motor
carrier charges us back for residential delivery charges or
other delivery related charges (liftgate, inside delivery, etc.), we will
charge you for the same amount. See question 1 above. Please note that residential delivery charges
and ancillary services cost much more after the shipment leaves our
warehouse. For example, residential delivery may cost upwards of $80 after
the shipment leaves our warehouse, rather than the $40 or $60 prepaid by us
at shipping time or shown on our website when placing your order.
Customer responsibilities:
It is YOUR (the customer's) responsibility to
keep your billing and delivery information accurate. If the customer submits an
incorrect delivery address, and we incur additional shipping charges to and/or
from the bad address, the customer agrees to reimburse us for their mistake.
This includes deliveries, which are refused or the carrier (UPS, FedEX, postal
service, etc.) can not locate after several attempts.
If you provide a wrong delivery address, you must
inform us immediately by email when your mistake is discovered. If the package
has already left our warehouse, we will do everything we can to intercept and
redirect the box to the newly supplied address; but there may be additional
charges billed to us by the package delivery service. The customer agrees to
reimburse us for all additional charges incurred by us for correcting their
mistake.
If the customer refuses to take responsibility
for their mistake, we will cancel the order per our
cancellation policy which may involve
additional restocking fees.
Returned Items
Per our Return
Policy, any shipping charges whether invoiced to
customer or included and disguised as free delivery will be
deducted from any returns before credit is computed and
restocking fees calculated.
Questions
If you have any questions on our Online Privacy Policy,
please click the link below: